Working with the public has made me feel like this:
Sometimes people say things that just leave me speechless.
Customer: Don’t you have an earlier appointment, like one tomorrow?
Me: I can certainly put in a request to see if he can call you tomorrow, but I can’t promise it.
Customer: He better not come tomorrow! He will come when I damn well say he comes.
So… why did you ask?
Then I had another conversation that had me shaking my head.
Customer: I was told to call and have a $300 credit placed on my account.
Customer: So the installation man can be paid.
Me: That’s not a procedure we have in place. He is paid by completing the job.
Customer: It is too.
Me: No, the installer is paid by doing the work not by having a credit on your account. A credit deducts money off of the balance due on your monthly statement.
Customer: No, that is how it works. You put a credit on the account and then the installer is paid.
Oh, my bad, I didn’t realize you worked here… Why do people insist they know how companies work? I’ve had people telling me they know I can do things because they work at a bank, or because they also work at a customer service center. I’m glad for you and your jobs but not all companies are cut from the same cloth. Not all companies have the same systems that perform the same function that have the same end result. Not all companies have the same set of rules. Sure some may share similarities but you cussing at me for 12 minutes isn’t going to magically make a procedure I previously told you was impossible suddenly possible. If only I was made of magic.
Ah well, I guess at the end of the day I’m grateful for the insanity, because it allows me to have a job.