Insane People: Part 2

9

There’s something about working customer service that really opens ones eyes to the insanity that abounds in this world.¬† People get so worked up about things that don’t matter! There was one guy the other day saying we “ruined his life.” – I’m still not sure how, but I just can’t imagine calling Time Warner up and telling them they’ve ruined my life. I mean sure, Time Warner has some of the crappiest customer support I’ve ever had to deal with, but at the end of the day I know I could go out and get my internet somewhere else if I felt they were ruining my life!

Anyway, I digress.

One of the things that kills me about people is that they don’t seem to grasp the concept of commerce. I never realized before I started working where I do that so many things in life are supposed to be free, like cell services, cable, internet, etc…

Me: Hello, (insert customer name here) how can I help you today?

Customer: I got an email that my card was charged, I didn’t authorize that.

Me: Our billing is all automatic, we automatically debit your payment each month.

Customer: I did not authorize that, you put the money back on my card now!

Me: It appears you haven’t paid the bill, though.

Customer: But the email says I did!

Me: We actually don’t have a payment method here to bill you from. You need to add one to the account so we can take the monthly payment.

Customer: I DID NOT AUTHORIZE YOU TO TAKE PAYMENTS!

Me: OK…the payment hasn’t been made.

Customer: Ok, because I didn’t authorize a payment.

Me: Ok…

Customer: You’re not taking a payment unless I authorize it. And I don’t.

Me: Ok… no payment has been made.

Customer: I haven’t authorized a payment! I’m going to get a lawyer!

Me: We haven’t taken a payment. We have no payment method on file to take a payment from. You have not made a payment, we have not taken a payment. But your account is now past due and a payment must be made to avoid suspension.

Customer: Well¬† you’re not getting a payment. You’ll get one when I say you do.

Me: Ok…

Customer: And I don’t authorize a payment.

Me: Ok…

Customer: I’ll mail a check when I feel like it.

Me: We don’t accept checks by mail.

Customer: You’ll get paid how I say you’ll get paid.

Me: Ok. That’s fine and all but we don’t accept payments by mail so you’ll still owe the balance.

Customer: I haven’t authorized a payment!!

For part one of the insanity – click here

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